Lost or Stolen Cards

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Immediately report lost or stolen debit cards.

8 am to 4:30 pm

(318) 435-7535
Toll Free: (866) 205-4026

After Hours

(800) 500-1044

When using your debit card, ATM card, or credit card, follow the safety tips below.

ATM/Debit Card Safety Tips

  • Please sign your card upon receipt
  • Destroy your old card when it expires or when your new card becomes effective
  • Always observe your surroundings before conducting an ATM transaction
  • If you see anyone or anything that appears to be suspicious at that ATM, leave the area at once
  • View your statements online
  • Verify that your ATM/Debit Card is returned following any purchase(s) you make
  • Never leave your ATM/Debit Card receipts at the checkout counter
  • Check your statements and watch for fraudulent activity
  • Keep your card out of sight
  • Never lend your card to anyone
  • Take a companion along when using an ATM-especially at night
  • Minimize time spent at the ATM by having your card out and ready to use
  • When using a drive-up ATM, keep your engine running, the doors locked, and the windows up at all times while waiting in line
  • If an ATM is obstructed from view or poorly lit, go to another ATM
  • Remember to pick up your ATM receipts before leaving the ATM
  • Put away your card and cash after completing your transaction
  • Check your receipts against your monthly statement to guard against ATM fraud
  • Treat your ATM/Debit Card like cash
  • Report suspicious behavior
  • Be cautious when giving out your card number over the phone
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